Privacy Policy

1. Introduction

Xoniax ("we," "our," "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"), use our applications, software, or engage with our services. This includes our SaaS products, mobile applications, browser extensions, marketplace applications, and other digital offerings (collectively, the "Services"). By accessing or using the Site or Services, you acknowledge that you have read, understood, and agree to be bound by the practices described in this Policy.

2. Information We Collect

2.1 Personal Information

2.2 Technical Information

3. How We Use Your Information

3.1 Primary Purposes

• Communication: To respond to your inquiries, provide requested information, and manage newsletter subscriptions.
• Service Provision: To provide and maintain our Services, fulfill your requests, process transactions, and manage your accounts.
• Authentication and Security: To verify your identity, secure your account, protect against fraudulent or unauthorized activity, and maintain the integrity of our Services.
• Transaction Processing: To process payments, subscriptions, purchases, and manage billing for our Services through our payment processor.
• Personalization: To tailor content and improve your experience on our Site and within our applications.

3.2 Secondary Purposes

• Analytics and Improvement: To understand how users interact with our Site and Services, identify usage patterns, detect and resolve issues, and improve functionality.
• Product Development: To develop new products, features, and services based on user behavior, feedback, and market trends.
• Performance Monitoring: To monitor and improve the performance, reliability, and effectiveness of our applications and Services.
• Marketing and Advertising: To support targeted advertising efforts, including using third-party tracking tools to measure ad performance and conversion rates.
• User Retention and Engagement: To analyze user engagement metrics, optimize user experiences, and implement retention strategies.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

4. Data Sharing & Retention

4.1 Data Sharing

• Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf and need access to your information to deliver those services, including cloud hosting providers, payment processors, customer support services, analytics providers, and development partners.
• Consultancy and Solution Deployment:As part of our consultancy services and solution deployments, we may need to integrate your data with third-party SaaS platforms, software solutions, or other tools necessary to implement and deliver the services you've requested. This may involve sharing certain personal information with these platforms to enable functionality, authentication, or customization. The specific third-party services utilized will depend on your particular solution requirements and will be disclosed to you during the engagement process.
• Payment Processors: We share payment information with Stripe, our payment processor, to complete transactions, process payments, and detect fraud. Stripe may use and store your payment information in accordance with their privacy policy.
• App Stores and Marketplaces: When you download or purchase our applications through third-party platforms (such as Apple App Store, Google Play, Chrome Web Store, or Shopify Marketplace), we may share limited information with these platforms as necessary for distribution, download, and update management.
• Advertising Partners: Your information may be shared with our advertising partners for tracking, analytics, and targeted advertising purposes.
• Integration Partners: When you use our applications that integrate with third-party services, information may be exchanged between our Services and those third-party services as necessary for the functionality of the integration.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.2 Data Retention

• Contact Form Submissions: Retained in our email archive indefinitely for record-keeping purposes.
• Newsletter Subscription Data: Retained until you opt out or request deletion.
• Account Data: Retained for the duration of your account relationship with us and for a reasonable period thereafter for record-keeping, or as required by law. Inactive accounts may be closed after an extended period of inactivity.
• Payment and Transaction Information: Retained in accordance with financial, tax, and accounting requirements, typically for seven years after the transaction.
• Usage and Analytics Data: Detailed usage data may be retained for up to 26 months, while aggregated statistical information may be retained indefinitely to support trend analysis and service improvements.
• Client Information: If you become a client, your information will be securely maintained in our CRM or accounting software for the duration of our business relationship and as required by applicable laws.
• Application Logs and Error Reports: Typically retained for 90 days, but may be retained longer if needed for security investigations or service improvements.

4.3 Data Protection

• We do not sell your personal data to third parties.
• We implement appropriate technical and organizational measures to protect your data against unauthorized access or disclosure.

5. Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and are fully responsible for all activities that occur under your account.

6. Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data, including:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you can request the deletion of your personal information.
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request to receive your data in a structured, commonly used format.
• Right to Object: You can object to our processing of your personal information for certain purposes.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you are a resident. These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards to require that your personal information remains protected in accordance with this Privacy Policy.

8. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. For significant changes, we may provide additional notice, such as an email notification. Your continued use of the Site after any modifications constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically for any changes.

10. Contact Information

For questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Location: Ottawa, Ontario, Canada